SHIPPING AND RETURNS
Canarias, Ceuta y Melilla: 15€/envío + 24,83€ D.U.A.
Outside the EU
VAT isn't charged on exports of goods to countries outside the EU.
Rest of the world
We ship worldwide.
International Packages are shipped using DHL Express Worldwide. The recipient is responsible for all customs fees, taxes and brokerage charges. Refused packages will be abandoned and will not be refunded.
International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Zumiez.com, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.
International customers are responsible for import fees due upon delivery.
Items purchased online can be returned within 30 days of purchase.
To be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with it's tags.
Several types of goods are exempt from being returned. Perishable goods such as surfboards, magazines or gift cards cannot be returned.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To complete your return, please send it to:
PUKAS SURF SHOP (ATT. CARMEN)
CALLE MAYOR 5
SAN SEBASTIAN 20003
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to the address above.