SHIPPING AND RETURNS

CUSTOM SURFBOARDS

Custom boards cannot be returned or refunded as they are custom boards (unless there is a manufacturing defect).

If there is another reason for wanting to return the surfboard, the case will be assessed particularly. If the return is accepted, the client will have to pay a penalty: the 30% of the cost of the surfboard.

 

FOLLOW THESE STEPS TO UNBOX YOUR SURFBOARD > CLIC HERE

Make sure you follow these steps when it comes to unboxing your surfboard delivery. It will make the difference if the package arrives with any kind of damage due to transport.

Clic here to follow the steps.


SHIPPING
All items are shipped by parcel post with CORREOS EXPRES and DHL. You therefore have the opportunity to follow your package via track and trace from shipping it until it is delivered. 
Once you have received the package, you should inspect the goods. If the package and / or contents are damaged, please immediately contact our Customer Service at shop@pukassurf.com

 

España

Península: 3€/envío 

Baleares: 10€/envío

Canarias, Ceuta y Melilla: 10€/envío + 24,83€ D.U.A.

 

Outside the EU

We ship worldwide.

International Packages are shipped using DHL Express Worldwide.

The recipient is responsible for all customs fees, taxes and brokerage charges. Refused packages will be abandoned and will not be refunded.

International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country.

Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by us, please contact your local government for specific details.

By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.

International customers are responsible for import fees due upon delivery.

 

Shipping To The United States

We do ship surfboards and goodies to the states. However, we cannot guarantee our best customer service once the package crosses the ocean.

 

RETURNS

Items purchased online can be returned within 30 days of purchase.  

To be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with it's tags. 

Several types of goods are exempt from being returned. Perishable goods such as surfboards, magazines or gift cards cannot be returned.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

To complete your return, please send it to:

OLATU PUKAS SURF (ATT. Paula)

CALLE OLAGARAI 2

POLIGONO UGALDETXO

20180 OIARTZUN

GUIPUZCOA

ESPAÑA

 

RIGHT TO WITHDRAW

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@pukassurf.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at shop@pukassurf.com and send your item to the address above.

 

RETURNS & EXCHANGE OUTSIDE THE EU, except Switzerland

For returns outside Europe, Pukas Surf Shop will organize a pick up with a shipping company for the purchased item This item should be packaged and prepared accordingly and as it was delivered. 

The cost of the pick up will be charge to the customer's unless there is a reason that would be assessed particularly.